Store Policies

Please find below our store policies and insurance information - any questions or queries please contact us.

SHIPPING

At Studio Nova we are committed to delivering your jewellery safely and promptly. Below you’ll find all the details regarding our shipping process.

Processing Time:
Orders are typically processed within 2-3 business days. Custom or personalized items will take longer, and we will communicate any extended processing times directly to you.

Shipping Methods & Delivery Times:

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
International Shipping: 7-14 business days

Please note that delivery times are estimates and may vary depending on your location and any unforeseen circumstances, such as postal delays.

Shipping Rates:

Domestic Orders: Rates vary based on order size and selected shipping method.
International Orders: Rates and available shipping options will be calculated at checkout. Please note that international customers are responsible for any customs duties or taxes that may apply.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment online.

Delivery Issues:
If you experience any issues with your delivery, such as a delayed or missing package, please contact us. We will work with you to resolve the issue as quickly as possible.

Shipping Restrictions:
Please be aware that we do not ship to P.O. boxes or certain restricted areas. If you are unsure whether we can deliver to your address, please contact us before placing your order.

We strive to ensure your jewellery arrives in perfect condition and in a timely manner. If you have any questions or special requests regarding shipping, please don't hesitate to reach out to us.

Returns

At Studio Nova we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free returns process.

Eligibility for Returns:

Items must be returned within 30 days of receipt.
Products must be in their original, unworn condition with all packaging and tags intact.
Custom or personalized items are non-returnable unless faulty.

How to Return an Item:

Contact Us: Email us at katel@mail.com to initiate a return. Please include your order number and reason for the return.
Prepare Your Return: Pack the item securely in its original packaging, including all accessories, boxes and documentation.
Ship Your Return: We recommend using a trackable shipping service to ensure your item reaches us safely. You are responsible for the return shipping costs.

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and applied to your original method of payment.

Exchanges:
Due to the custom nature of the work, please note no exact exchanges may be available, subject to availability within 30 days of purchase.

Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us immediately at wildgemsjewellery@gmail.com with details and photographs of the issue. We will arrange for a replacement or refund as appropriate.

General Notes

Included in all product sales is a guidance on how to care for your jewellery, please note, any tarnishing, general wear marks, scratches of jewellery will not count as faulty or damaged items and will not be able to be returned or replaced.

We are here to help! If you have any questions about our returns policy, please don't hesitate to contact me.

INSURANCE

Studio Nova holds appropriate Public Liability and Product Liability Insurance, providing cover for both in-person activities and the handmade products sold through this studio.

If you require confirmation of insurance or would like further details, please email me directly and I’ll be happy to provide the relevant information.

Stockists